Frequently Asked Questions

Common Questions About Our Products and Services

We offer a wide range of vehicle accessories, including bull bars, roof racks, tow bars, lighting solutions, side steps, floor mats, cargo organizers, and much more. Our products are designed to enhance your vehicle's protection, functionality, and style.

  • We provide detailed fitment information on each product page. At the moment, we cater mostly Toyota Hiace 200 Series, Nissan Elgrand, Mitsubishi Delica, Suzuki Trucks and Toyota Estima. If you're unsure, our accessory fitter is happy to assist you with any fitment questions.

Yes, many of our products are designed for easy installation with clear instructions and all the necessary hardware included. We also offer professional fitting services for those who prefer expert assistance.

Absolutely! Our dedicated customer service team is here to assist you with any questions or issues after your purchase. Whether you need help with installation or warranty inquiries, we're just a message or call away.

Shipping fee varies depending on the items and location. If we're shipping it on a pallet, the logistics will charge a standard fee of $300/pallet. This is suggested for big items or over 20 kgs.

See our partner courier Transdirect service for more information on shipping

Shipping times vary depending on your location and the product's availability. Typically, orders are processed within 1-2 business days, and delivery can take between 3-7 business days. Expedited shipping options are also available at checkout.

Yes, we offer a 30-day return policy for most products. If you’re not completely satisfied with your purchase, you can return or exchange it within 30 days for a full refund or store credit. Please check our Returns & Exchanges page for full details.

Yes, most of our products come with a manufacturer’s warranty. The duration and terms vary by product, so be sure to check the specific warranty information on the product page.

Yes, we offer professional installation services for all of our products. If you're in NSW or can travel down to our workshop - simply select the fitting service option during checkout, and we’ll arrange your booking for you.

Absolutely! We offer high-quality vehicle accessories at affordable prices. We’re committed to providing excellent value without compromising on durability or performance.

You can reach our customer service team via email at info@rooriders.com or by calling 02 9756 0203. We’re available Monday to Saturday from 8:30 AM to 5:30 PM. Our workshop is located at 17 Norwich Road Ingleburn NSW.

3-inch lift kit Installation for OFF ROAD VEHICLE!

Before
After

Tom's Upgrade

3-inch lift kit

Tom had always dreamed of taking his Toyota Hiace off the beaten path, exploring remote campsites and rugged trails that were inaccessible to most vehicles. But despite its reliable performance, he knew his Hiace could use a little more clearance to tackle those rough terrains with ease. After some research, he decided to install a 3-inch lift kit with us and see the results for yourself. His vehicle is ramp up with our roof rack to complete the upgrade.

Suspension Upgrade

Why fit an accessory?

Improved Vehicle Protection

Off-road accessories like bull bars, skid plates, and rock sliders provide added protection to your vehicle’s undercarriage and front end, minimizing damage from rough terrain, rocks, and debris.

Enhanced Performance

Upgrading with off-road tires, suspension kits, and winches ensures your vehicle can handle challenging terrains, providing better traction, stability, and recovery capabilities in off-road conditions.

Increased Storage and Convenience

Roof racks, cargo carriers, and side steps help maximize storage space for gear, tools, and equipment, ensuring you're ready for any adventure with everything securely stored.

Better Off-Road Handling

Suspension lifts, all-terrain tires, and improved shocks enhance your vehicle's ability to handle uneven ground, steep inclines, and obstacles, improving overall off-road driving performance.

Increased Safety

Off-road accessories like roll bars, lights, and emergency gear improve visibility, safety, and preparedness during off-road trips, ensuring you're ready for whatever the environment throws your way.

Aesthetic Appeal

Customizing your vehicle with off-road accessories not only boosts its functionality but also gives it a rugged, adventurous look that reflects your outdoor lifestyle.